.1. INTRODUCTION

At DUNE QUEST TOURS L.L.C (“Dune Quest”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, make a booking, or participate in our tours and related services (“Services”).

By accessing our website, submitting your details, or using our Services, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal and non-personal information to provide and improve our Services. The information we may collect includes:

2.1 Personal Information

When you make a booking, contact us, or participate in our tours, we may collect:

• Full name, nationality, and date of birth

• Contact details (email address, phone number, address)

• Passport or Emirates ID details (when required for regulatory compliance)

• Payment information (processed through secure third-party gateways)

• Emergency contact details

• Health information (when relevant for certain activities, e.g., fitness or medical conditions)

2.2 Non-Personal Information

We may also collect non-identifiable data such as:

• Browser type, operating system, and device information

• IP address and location (for website analytics)

• Website usage data (via cookies and analytics tools)

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

• To process bookings and payments

• To confirm reservations and communicate tour details

• To ensure safety and comply with UAE tourism regulations

• To improve our services, operations, and customer experience

• To send updates, offers, and promotional content (if you consent)

• To comply with legal obligations and respond to lawful requests

4. LEGAL BASIS FOR PROCESSING

Dune Quest processes your personal data under one or more of the following lawful bases:

• Your consent

• Performance of a contract (e.g., tour booking)

• Compliance with legal obligations

• Legitimate business interests (such as improving our services or ensuring safety)

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by UAE law.
When data is no longer needed, it will be securely deleted or anonymized.

6. DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information.
However, we may share your data in the following limited circumstances:

• With third-party service providers (e.g., payment processors, transport providers, hotels, or insurance companies) necessary to complete your booking

• With UAE governmental authorities or regulatory bodies when legally required

• With business partners or affiliates involved in delivering your tour experience (under confidentiality agreements)

All third parties handling your data are required to maintain appropriate privacy and security standards.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
These include:

• Secure servers and encrypted data storage

• Use of SSL certificates for online transactions

• Restricted access to personal information within our organization

However, please note that no online transmission or storage system is 100% secure, and we cannot guarantee absolute protection.

8. INTERNATIONAL DATA TRANSFER

While Dune Quest primarily stores data within the UAE, some service providers (such as payment gateways or booking platforms) may process data in other jurisdictions.
By providing your information, you consent to the transfer of data to these entities, subject to appropriate data protection safeguards.

9. YOUR RIGHTS

Depending on applicable UAE data protection laws, you may have the right to:

• Access your personal information

• Request correction or updating of inaccurate data

• Withdraw consent at any time (without affecting the lawfulness of prior processing)

• Request deletion of your data, where legally permissible

• Object to or restrict processing in certain circumstances

To exercise these rights, please contact us at contact@dunequesttours.com.

10. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and analytics tools to enhance user experience and analyze website performance.
Cookies help us understand visitor behavior, improve navigation, and offer relevant content.
You can manage or disable cookies through your browser settings, though some website features may not function properly without them.

11. MARKETING COMMUNICATIONS

With your consent, we may send you information about special offers, new tours, or promotions via email or SMS.
You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. LINKS TO THIRD-PARTY SITES

Our website may contain links to external websites. Dune Quest is not responsible for the privacy practices or content of those third-party sites. We encourage users to review the privacy policies of any external websites they visit.

13. CHILDREN’S PRIVACY

Our Services are not directed to children under 18 years without parental consent.
We do not knowingly collect personal data from minors unless provided by a parent or guardian in connection with a family booking.

14. CHANGES TO THIS POLICY

Dune Quest reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on our website with the updated “Last Updated” date. Continued use of our Services after such updates constitutes acceptance of the revised Policy.

15. CONTACT INFORMATION

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

DUNE QUEST TOURS L.L.C
Tourism License No: 1526498
Office Address: Bin Dasmal Building - 1,  55-0
Email: contact@dunequesttours.com
Phone: +971507478500
Website: www.dunequesttours.com